Privacy notice
How we protect your information
Last updated November 1, 2026. The short version: your scan is yours. We use it only to make your explanation, we never sell it, and we delete it when you ask.
The short version
- We collect your e-mail, your name, the files you send us, and what you tell us about your scan.
- We use them only to make your explanation and to run your account.
- We never sell your information or use it for ads.
- Your name and ID numbers are taken off your images before any AI tool looks at them.
- Our e-mails never say anything about your health. You sign in to see your results.
- You can ask us to delete everything at any time.
About HIPAA
HIPAA is a U.S. law that covers doctors, hospitals, and health insurance plans. MyScanGuide is not a doctor, hospital, or health plan, and you send us your images yourself, so HIPAA may not apply to us. We still protect your information using the same kinds of safeguards HIPAA asks for: encryption, limited access, records of who looked at what, and removing names before analysis. We also follow the Federal Trade Commission’s rules for health information, including telling you if your information is ever exposed in a breach.
What we collect
- Account: your e-mail address and the name you type.
- Your files: scan images (such as DICOM files from a CD), reports, and anything else you choose to upload.
- What you tell us: the date of the scan and any notes you type.
- Payment: handled by our payment company (Stripe). We never see or store your card number. Stripe only gets an order number and the amount, not anything about your scan.
- Security records: when you sign in, view a result, or pay, we keep a record with the time and your internet address, to protect your account.
How we use it
- To make your explanation, reports, and 3D model.
- To send you sign-in codes, a receipt, and a note when your results are ready.
- To answer your questions and help with problems.
- To keep the site safe and stop misuse.
We do not use your images to train AI tools, and we do not share them with anyone for research, unless you give us separate written permission.
How we keep it safe
- Everything you send travels over an encrypted (HTTPS) connection and waits in private, encrypted cloud storage.
- Shortly after upload, your files are moved to our private storage, which is not connected to the public internet, and the cloud copy is deleted.
- Before analysis, names, ID numbers and dates are removed from the images. The AI tools run on our own computers with no internet access, and the working copy is deleted afterwards.
- Only you (signed in) and the small team that runs your review can see your files and results. Every view is recorded.
- There are no passwords to steal. You sign in with a one-time code sent to your e-mail, and sign-ins end after 7 days.
Who we share it with
We only use a few service companies to run the site: Cloudflare (website, storage and e-mail delivery) and Stripe (card payments). They may only use your information to provide their service to us. We may share information if the law requires it, for example a court order. That’s all.
How long we keep it
We keep your files and results so you can come back to them, until you ask us to delete them. If your account is not used for 2 years, we may delete it. Payment records are kept as long as tax law requires.
Your choices and rights
- See or download your results any time on your page.
- Delete everything: sign in and click Delete my account at the bottom of your page, or send us a message. We delete your account, files and results within 30 days and let you know when it’s done.
- Correct your name or e-mail by sending us a message.
- Depending on your state, you may have more rights. We honor them for everyone.
Children
You must be 18 or older to use MyScanGuide. A parent or guardian may send a child’s scan on the child’s behalf.
Changes and contact
If we change this notice in a way that matters, we will tell you on this page and by e-mail before it takes effect. Questions? Use the contact form.